Talkdesk Mobile Agent
By Talkdesk, Inc
TalkdeskⓇ Mobile Agent™ puts the ability of the Talkdesk Cloud Contact Center Software CX Cloud in an agent’s again pocket.
Away From the Desktop? No Problem
Today’s workforce calls for flexibility. Empower brokers to professionally deal with customer calls on any gadget. Mobile Agent has all of the performance brokers anticipate, together with name controls, standing settings, dispositions and more.
Empower Seamless CX in Every Scenario
Respond to fluctuating name volumes in real time by using Mobile Agent for distant work, half-time and after-hours eventualities. Extend customer support past the decision heart through the use of Mobile Agent for field technicians, outside sales, or location-based mostly employees, so they can present an excellent and constant customer expertise on the go.
Seamlessly Connect to Critical Information
Effective, environment friendly service from a mobile system is easier than you assume. Mobile Agent integrates along with your favorite CRM and purposes like Salesforce, Zendesk, Slack, Zoom and so on., offering brokers with fast access to buyer context, plus time-saving automations.
Stay In The Know
Mobile Agent keeps monitor of every dialog, so you can stay on high of key efficiency metrics. Reporting options are designed that can assist you better manage remote groups and optimize your customer experience.
FEATURES:
- Access and handle Talkdesk contacts
- Inbound and outbound calls
- Status synced with Talkdesk ACD
- Dispositions and notes
- Ability to perform warm transfers and convention calls
- Ability to pause and resume name recordings
- Integration with Talkdesk Analytics Insights
- Integration with Salesforce and Zendesk
- Dark mode and Light mode
- Tablet model
NOTE:
- To learn more about Talkdesk Cloud Contact Center Software CX Cloud go to www.talkdesk.com
- If you have a Professional Plus or Enterprise subscripti
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